Ahnlab Mall
AhnLab develops industry-leading information security solutions and services for consumers, enterprises, and small and medium businesses worldwide. The current tests of antivirus software from AhnLab of AV-TEST, the leading international and independent service provider for antivirus software and malware. Notice Maintenance Scheduled for ahnlab.com on January 22 – 23, 2020. 72 Notice Maintanence Scheduled for 'ahnlab.com' on March 7(GMT+9).
The office of Optimus Asset Management is shown in Seoul. (Yonhap) |
The list of investors for fraudulent hedge funds operated by South Korea’s Optimus Asset Management included leading food company Ottogi, which invested 15 billion won, and Kosdaq-listed antivirus software firm AhnLab, which invested 7 billion won, according to the local Korean Economic Daily.
The unlisted Hanwha General Chemical, Hanwha Group’s chemicals unit, made the biggest investment in the hedge fund of 50 billion won. The company, however, saw no loss in the investment, as it redeemed all the capital in September last year, an official said.
Convenience store chain BGF Retail also put in 10 billion won, while LS Electric and game company Nexon invested 5 billion won and 3 billion won, respectively.
The list also included JYP Entertainment and LS Electric affiliate LS Metal, respectively investing 4 billion won and 5 billion won, with each losing some 30 percent of their investment.
HDC and Hanil Cement also put billions of won into the funds, it added.
Besides local firms, private universities such as Sungkyunkwan University, Hannam University and Konkuk University each invested some 4 billion won. Public institutions such as the Korea Racing Authority, Korea Communications Agency and Korea Rural Community Corp. also made large investments into the fraudulent funds.
Meanwhile, Optimus Asset sold over 1.5 trillion won of their funds to over 3,000 retail investors and companies through large brokerages and banks for three years, from June 2017 to May this year.
By Jie Ye-eun (yeeun@heraldcorp.com)
Support Program
Seek for professional and responsive Technical Support on the customer perspective
AhnLab's Technical Assistance Center provides various services such as guidelines and solutions to various inquiries and problems that customers may have while using our products. Please check the following prior to requesting consulting service or technical support to ensure fast and accurate troubleshooting procedures.
Ahnlab Mds
- Check Online Help or Administrator's Guide. Online Help and Administrator's Guide offer extensive and useful information about AhnLab products and services, which might help you solve your problem before you contact customer service.
- Please note that your program is a licensed and registered version. If you have not registered the product properly, you may not be provided with customer support for licensed product users only.
- Please be sure that your program and engine have been updated to the latest versions. Many program errors are solved by updating the program and engine to their latest versions. If the problem still remains unsolved, please contact our Technical Assistance Center.
Definition
- RBH (Regional Business Hours)
- Regional Business Hours (RBH) are the hours between 7:00 AM EST and 7:00 PM EST for the United States, 9:00 AM GMT and 5:30 PM GMT for the EMEA region (or 9:00 UTC and 17:30 UTC) and 9:00 AM KST and 06:00 PM KST for the APAC region, Monday through Friday excluding holidays.
- RWH (Regional Weekend Hours)
- Regional Weekend Hours (RWH) are the hours between 8:00 AM EST and 8:00 PM EST for the United States, 10:00 AM GMT and 5:00 PM GMT for the EMEA region (or 10:00 UTC and 17:00 UTC) and 10:00 AM KST and 5:00 PM KST for the APAC region, Saturday and Sunday.
- ATAC (AhnLab Technical Assistance Center)
- ATAC (AhnLab Technical Assistance Center) is web-based global portal system for technical support which is operated by AhnLab. ATAC provides partners who have access authority with Case-Open(Support Inquiries) of existing customers and technical documentation.
Service Level
Standard Service (Warranty)
| Operation Time for Response | Support Types |
|---|---|
| RBH | Web-based TAC portal Live Chat Telephone |
Premium Service
| Operation Time for Response | Support Types |
|---|---|
| RBH+RWH(Excluding National Holidays) | Web-based TAC portal Live Chat Telephone Remote Support Onsite training Designated Security Architect |
Platinum Service
| Operation Time for Response | Support Types |
|---|---|
| 24X7 | Web-based TAC portal Live Chat Telephone Remote Support Onsite training Training at AhnLab HQ Onsite installation Onsite support (Regular visiting and reporting services) Designated Security Architect |
Ahnlab Hackshield
- For more information about AhnLab Technical Support Program, please contact at global.support@ahnlab.com or leave your message on Contact Us.
- If you already have the account, please visit ATAC for exploring exciting experiences of our partners and customers who are using AhnLab products and services.
AhnLab Technical Assistance Center
Ahnlab Mds Agent Uninstall
- Webpage : https://atac.ahnlab.com
- Email : global.support@ahnlab.com
- Q&A for Open Source : opensource@ahnlab.com