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Reply to this topicSolved byMar 28, 2018 13:04 Good evening,
I have set up my new HTPC with the goal of playing UHD-BD on my 4k TV. After hours of analysis and experiment, I must say that my project with PowerDVD 17 UHD-BD failed to play. The support, unfortunately, does not answer yet.
Software:

• PowerDVD 17 Ultra


• Windows 10 64 Bit Prof. with Kodi


• SGX installed


• Intel Management installed


• Newest graphics driver for the HD 630


• DVB Viewer Server

Hardware:

• Intel i3 8100 (8. generation)


• Gigabyte Z370N with SGX enabled in the Bios, 512 MB located Ram


• 128 GB Samsung SSD + 6 TB WD RED


• 8 GB DDR 4 RAM


• Digitial Devices 4x Sat Receiver


• Pioneer bdr-211ubk

(In my eyes the most expensive UHD-BD Player that doesn't work. The hardware and software is the from Cyberlink recommend hardware for UHD-BD.)
In the windows device manager I can see the SGX enabled and also the Intel tool says it is active.
I tried to

1. activate and deactivate the SGX setting in the bios, no affect


2. I installed the IME (Intel Management Engine) frim the Gigabyte page


3. I updated the graphics driver


4. I changed the graphics RAM settings in the Bios


5. I installed the PowerDVD 14 which is bundled with the BD-Drive


6. I checkt the SGX service in the windows/settings and it is running


7. I connected the HDMI port directly to the TV (before there was my Onky 646 in between)


8. I disabled the lan and connected the HTPC to a separate WIFI over my smartphone


9. I disabled the windows firewall


10. I reinstalled PowerDVD 17 Ultra

-> Result: I still get the same error message. Error code 21204 and E8814001
I have no idea to get the 4k movie running and I spent hours to search and try what I can. I assume that the problem is in the PowerDVD Software
Does anybody have an idea what I can do? Or is UHD-BD only a marketing gag and is running only in a laboratory environment?
Please help , Thanks!!!
Christian

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This message was edited 3 times. Last update was at Mar 29. 2018 04:37

ReplyMar 28, 2018 16:55 Has anybody an idea which Intel Managment Engine I should install to remove the error that this isn't installed? I took now different Version from intel, ASUS, Gigabyte but the message stays. At the moment I have the original version from gigabyte https://www.gigabyte.com/de/Motherboard/Z370N-WIFI-rev-10#support-dl Intel Management Engine Interface [11.7.0.1054] 2017.11.30

This message was edited 1 time. Last update was at Mar 29. 2018 04:35

ReplyMar 28, 2018 20:40ReplyMar 29, 2018 02:23 My support ticket number is CS001873213.

Cyberlink Update For Windows 10

I receive the error code 21204 and E8814001. With E8814001 with Google I find nothing at the moment, what does this error mean?
Best regards
Christian

This message was edited 1 time. Last update was at Mar 29. 2018 04:33

ReplyMar 29, 2018 05:53
Did you try BIOS update from Gigabyte?
I found there is a new version BIOS F3 that released on 3/8 at Gigabyte page.
It also improves the graphics compatibility. ReplyMar 29, 2018 05:56Quote
Did you try BIOS update from Gigabyte?
I found there is a new version BIOS F3 that released on 3/8 at Gigabyte page.
It also improves the graphics compatibility.
Hi, yes I tried the F2 and F3. No difference. ReplyMar 31, 2018 05:09ReplyApr 03, 2018 11:45 Same problem here also.

Testing Software Cyberlink Bd&3d Advisor

I have spent quite a few hours trying to get this to work (have UHD blu ray working fine on a older Z170 AsRock board so I know how it's done).
I suspect it is related to the Gigabyte BIOS and Intel ME. Have tried all 3 BIOS versions available in combination with both Win 10 1703 and 1709. Have also tried endless combination of Intel ME, Intel SGX and Intel Graphics drivers. Nothing works and always the same error as posted above.
The only thing I might add is that HDCP 2.2 seems to be working with some combinations of all this but not all (I test this using Netflix 4K as that requires HDCP 2.2 and Advanced Protected Audio/Video). I have noted that Cyberlink UltraHD blu ray advisor is not reliable when it comes to HDCP 2.2/APAV. Sometimes it says HDCP 2.2 and/or APAV or 'NO' but I still get Netflix 4K to work. Other times it is right.
Have logged a support case with Gigabyte so we will see what they say..
PS. Do you guys have these Errors in the Windows Event Viewer?
AESMService: Platform Services error

Cyberlink Bd&3d Advisor Free Download

and
AESMService: Platform Services initialization failed due to Long Term Pairing failure

This message was edited 1 time. Last update was at Apr 03. 2018 11:48

ReplyApr 04, 2018 05:38 ASRock is fine on my end, too.

What Is Cyberlink Bd Advisor

So, both of you got the same error on Gigabyte platforms?

Bd And 3d Advisor

Any motherboard model info can be shared with us here?
ghostaries?

This message was edited 1 time. Last update was at Apr 04. 2018 05:40

Reply

Cyberlink Bd Solution

Apr 04, 2018 05:38
As in my initial post, the Gigabyte Z370N ReplyApr 04, 2018 11:52ReplyApr 07, 2018 13:35ReplyApr 09, 2018 06:13
I use the ASUS Z170 Premium.But the same.Orz. ReplyAug 11, 2018 19:26 Hi, if anyone knows what drivers, ME, Bios works on the asrock Fatal1ty z220 gaming itx/ac board let me know. I have SGX and HDCP 2.2 not available on advisor. Would like to watch a 4K Blu-ray again. I updated things and it messed it up. Thanks a lot for any help.

This message was edited 1 time. Last update was at Aug 11. 2018 19:28

ReplyAug 25, 2018 11:54ReplyMay 08, 2020 14:57ReplyReply to this topic